Two weeks after a passenger was violently dragged from one its planes, United Airlines says it is to link pay more closely to customer satisfaction.
The US company has also revealed its chief executive, Oscar Munoz, will now not become chairman, as anticipated.
The airline has been under heavy scrutiny since video of the incident was shared worldwide.
The executive pay decision features in a filing to the US Securities and Exchange Commission financial watchdog.
“United’s management and the Board take recent events extremely seriously, and are in the process of developing targeted compensation program design adjustments to ensure that employees’ incentive opportunities for 2017 are directly and meaningfully tied to progress in improving the customer experience,” the filing said.
It said a prior employment agreement with Mr Munoz had been reversed, so he would not become chairman of the board in 2018.
The company, listed as United Continental Holdings Inc, said …